Effective Date: September 28, 2026 · Vantage Point Web Design, a DBA of Losee Productions LLC
This Addendum applies whenever we handle customer information on behalf of a client as part of an audit, a website build, or ongoing measurement work. It forms part of our Terms of Service and is incorporated into every engagement of that kind.
Plain summary. The client owns their customer data. We act only on their instructions, only for the work they hired us to do. We do not sell it, share it, combine it with anyone else's, or use it for our own purposes. They can have a copy or have it deleted at any time, including during a billing dispute.
The client is the business that decides why and how their customer information is used. We act as a service provider (a processor) and handle that information only to deliver the agreed services.
Depending on the engagement we may process: customer names, business and personal contact details, service addresses, job and quote records, transaction amounts and dates, lead source and campaign identifiers, and call or form records.
We do not seek, and ask clients not to send us, payment card numbers, bank account details, government identification numbers, or health information. If such data appears in an export, we will tell the client and delete it rather than process it.
We will not:
(a) sell or share the client's customer information;
(b) retain, use or disclose it for any purpose other than the specific services agreed, including any commercial purpose of our own;
(c) retain, use or disclose it outside the direct business relationship between us and the client;
(d) combine it with personal information received from, or on behalf of, any other party, except where permitted to perform the agreed services.
We certify that we understand these restrictions and will comply with them.
The client may take reasonable and appropriate steps to confirm we are handling their information consistently with their obligations, including requesting a written description of how the data is stored and used. We will respond to such a request within 30 days, and no less often than once every 12 months on request.
Wherever possible, the client's customer records remain in the client's own systems, under the client's own accounts and billing, with us added as a user the client can remove at any time.
We maintain one working file of our own: a derived table that connects advertising cost and campaign information to the client's jobs, because most field service systems cannot do that join. It contains only what is needed for that purpose. It is not the client's system of record, and losing it would not interrupt the client's business.
On request, at any time and at no charge, we will provide the client with a machine-readable export of any data we hold for them, together with documentation of how it is structured.
On written request we will delete the data within 30 days and confirm in writing once done, subject only to backup copies expiring on their normal schedule, which we will state.
We will not withhold data during a billing dispute. Payment questions are handled as payment questions.
We use a small number of third-party services to host and process data. We remain responsible for their performance. We will tell the client who they are on request, and give notice before adding a new one that handles their customer information.
We maintain reasonable security procedures appropriate to the nature of the information, including access controls, encryption in transit, and limiting access to those who need it. No method of transmission or storage is completely secure, and we do not claim otherwise.
If we become aware of a breach affecting a client's customer information, we will notify the client without unreasonable delay and in any event within 72 hours of becoming aware, with what we know, what is affected, and what we are doing. The obligation to notify affected individuals or regulators normally rests with the client as the owner of the data. We will provide the information and assistance needed to meet the deadlines that apply, and will cover our own costs where the cause was ours.
Access to the client's accounts is returned or removed, an export is provided, and the data is deleted on request. Because accounts are held in the client's name throughout, there is nothing for us to hand back.
We act on the client's documented instructions. If an instruction appears to conflict with applicable law, we will say so rather than carry it out.
Vantage Point Web Design (a DBA of Losee Productions LLC)
Email: tim@vantagepointwebdesign.us
Address: 22 El Vaquero, Rancho Santa Margarita, CA
Phone: (714) 470-3891